OnTrac truck in downtown Portland, OR

Privacy Policy

The OnTrac Privacy Policy was updated on and is effective as of October 27, 2008.

Protection of Customer Information

This Privacy Policy describes the personally identifiable information that OnTrac ("OnTrac," "we," or "us") collects in the United States through our website located at (the "Site") and how we use that information. Your privacy is important to us. If you have any questions or comments about this Privacy Policy or our practices regarding your personally identifiable information, please contact us at

The Information That We Collect

In order to better provide you with our numerous services, OnTrac collects two types of information about users of our Site: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our Site.

Personally Identifiable Information: Several areas of the Site may ask for personal information. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including ZIP Code), email address, employer, telephone number and other personal identifying information.

Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We may use browser cookies, web server log files, or other technologies to collect non-personally identifiable information in connection with your visit to the Site, such as the name of your internet service provider, the internet protocol (IP) address of the computer you are using, the type of browser software and operating system that you use, the date and time you access our Site, the website address, if any, from which you are linked directly to our Site, the website address, if any, to which you travel from our Site, and other similar traffic-related information.

If you contact us by email through the Site, we may keep a record of your contact information and correspondence, and we reserve the right to use your email address, and any information that you provide to us in your message, to respond thereto.

How We Use the Information We Gather

We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, communicate with our customers about additional services they may find of value, to bill you for those services you elect to use and to satisfy our legitimate business interests. It is our policy not to give, sell or otherwise distribute information collected through our Site to unaffiliated third parties. We reserve the right, however, to provide such information to our employees, contractors, agents, and designers to the extent necessary to enable them to perform certain Site-related services (e.g., web hosting, improve Site-related services and features, or maintenance services) on our behalf. In addition, we may provide personal information to government agencies as required by law or regulation.

Changing or Deleting Personal Information

You may access and correct any of your personal information and privacy preferences by contacting us.

Our commitment to online security and the laws surrounding it are evolving rapidly. OnTrac reserves the right to update and revise this Privacy Policy at any time. You can determine if this Privacy Policy has been revised since your last visit by referring to the "Updated On" date at the top of this document. Your use of our Site constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us, and you should therefore review this Privacy Policy regularly to insure you are aware of its terms.

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  • 41 Northern Stacks Dr
    Suite 200
    Fridley, MN 55421
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